Hospitality training comes to C-W

Hospitality training is coming to Camas and Washougal in the form of two half-day workshops led by national hospitality expert and trainer Dale Blosser.

Scheduled for Tuesday, March 31, at the Best Western Plus Parkersville Inn in Washougal, the first workshop starts at 9 a.m. and will run until noon, while the afternoon workshop will be held from 1:30 to 4:30.

According to a press release, Blosser believes that good hospitality begins with happy, self-empowered, well-trained staff. The local community, he said, can become a much more popular Northwest destination.

The goal of the seminar, organized by the Camas-Washougal Chamber of Commerce, is to improve the hospitality skills of front-line staffers, as well as managers and supervisors.

“Great service and true hospitality create great memories,” Blosser said. “Great memories mean return business. Our community certainly wants to encourage visitors to return and return often. This means all of us need to re-energize our service skills. We want all visitors to say, ‘Wow, what a great place. Let’s come back soon!'”

During the seminar titled “Being the Best Staycation Playground in the Northwest!” Blosser will share tips on how to have more fun at work and create a positive environment focused on true hospitality.

He will also demonstrate how to create guest interactions that result in memorable moments that build loyalty — one guest at a time. Topics include making guests feel welcome, personalizing service, the importance of having a concierge attitude, small-talk topics and giving good reasons to return.

Registration is $25 per person ($20 each for groups of three or more).

Participation is open to all businesses in Clark and Skamania counties. Seating is limited and early registration is encouraged.

To register, or for more information or to learn about sponsorship opportunities, contact Brent Erickson or Monique Quaranta at the Camas-Washougal Chamber of Commerce at 834-2472, or visit www.cwchamber.com.