Business Making Camas and Washougal destinations of choice in the Northwest is the theme of an upcoming workshop.
Hospitality consultant Dale Blosser will be the guest speaker of the “Five-Star Service Workshop” Tuesday, March 31, at the Best Western Plus Parkersville Inn & Suites, 121 S. Second St., Washougal.
The program will be presented twice that day, from 9 a.m. to noon, and from 1:30 to 4:30 p.m. The cost to attend will be $25 per person. A group rate discount is available, $20 per participant, for three or more people. The $20 rate also applies to people who pay before Sunday, March 1.
The interactive workshop is designed for front-line staff, as well as managers and supervisors. Topics will include why providing superior service is critical to success, the difference between service and hospitality, how to turn first-time guests into loyal regulars, and the top 10 “Wow Factors” and how to perform them.
Blosser is expected to share tips regarding how to make a job fun and create a positive work environment focused on hospitality. He will also show how to create guest interactions that result in memorable moments and build loyalty.
